73% OF OUR CUSTOMERS ARE SATISFIED
Each year, the Freight and Logistics activity, carries out a customer satisfaction survey whose objective is to measure the quality of service rendered to the customer, to position themselves in relation to the competition, to be attentive to better respond market requirements and expectations.
Customers judge us on seven evaluation axes. Thus, in relation to the results of the customer satisfaction survey conducted for the 2018 financial year; This wave reveals that 73% of ONCF Freight customers are satisfied with the services provided in the context of rail freight transport. The commercial relationship and the respect of the environment obtain the best levels of satisfaction.
Also, 79% of ONCF-Freight clients express strong intentions of fidelity to the ONCF and prescription with regard to the ONCF.