Operational 7 days / 7 and 24 hours / 24, our customer relations center is accessible from anywhere in Morocco by a unique number easy to memorize 22-55 (*).

A state-of-the-art platform hosted by a professional in the business, the ONCF customer relations center relies on the professionalism of 25 dedicated tele-operators to handle nearly 5000 calls a day.

The ONCF customer relations center goes further than hourly information by offering services that are today closely linked to the trip: traffic situation, travel fares, suggestions, complaints ...

The customer relationship center   

For Information 

  • schedule
  • Traffic status
  • Price
  • Products & promotions


  • New customer
  • Renewal


  • Frequently asked Questions
  • Disputes

L’ONCF met également à votre disposition un service de réclamation en ligne qui vous permettra de soumettre votre réclamation, suivre son état d’avancement et nous faire part de vos remarques et suggestions. Pour accéder à ce service, merci de cliquer sur ONCF2255.

(*) : Coût de la communication locale