In-station and on board services

In-station services

About one hundred stations stand along the ONCF railway network. They are classified as "small, medium or large" depending on the number of travelers passing through every day.

In most stations, there are functional types of equipment and practical services that facilitate your stay before departures: businesses, restaurants, public telephones, bank tellers, mosque, etc.

	Open seven days a week All stations are open for service seven days per week.  Some are closed over the period separating the last arrival and the first departure.
	Reception, Information our station staff members are always ready to lend a helping hand to help you better prepare your journey (information, reservations, sale, etc.).
	Access for people of impaired mobility In all the current stations, accessibility has been well thought out and facilitated by multiple conveniences: slightly sloped ramps for accessing the concourse, passageways for getting from one platform to another.
	Restaurant service Snack bars and fast food service are at your disposal in most stations for refreshments or quick meal.
	Telephone For telephone communications there are plentiful public telephone in the concourses and on station platforms.
	Mosques In all stations there are prayer rooms and sanitary installations for your ablutions.
	Automatic teller machines If you need money in cash, there are automatic teller machines in most ONCF stations.
	Bus / Taxi The public transport systems (buses, taxis) has stops near all ONCF stations.
	Parking For lengthy parking, space is available at most stations.  Normally they charge a fee.
	Reserved lanes in front of stations In most station there are traffic lanes fitted out in front of the station for quick discharge of travelers.

On board services

On board personnel

There are nearly 300 ticket men working every day on the national network.

One of their essential duties to ensure the security of people: before departure, the ticket man carries out all the usual verifications, ensures the accessibility and availability of all extinguishers, the condition of doors, etc.

His second duty is to oversee the quality of the trip and on-board services: information and orientation of travelers, adherence to the rules of life on board, assistance in the event of any incidents along the way.

Also, he is liable for conserving ONCF receipts by checking the tickets and regularizing the situation of passengers without tickets.

Comfort equipment

To ensure that you travel in the best of conditions, the train equipment and accessories are being expanded and modernized: air-conditioning is present in all trains, the public address system automatically airs pre-recorded message, the conventional type sanitary facilities have been replaced by an up-to-date retention system.

Along the way, mobile teams from private companies oversee cleanliness of the train throughout the voyage.

Restaurant service

In all trains, restaurant service is ensured by "Restau-Rail" in the form of meals or mobile sale by cart with hot and cold drinks, sandwiches, sweets, etc.

Cell phones

Thanks to coverage of the ONCF network by telecommunications operators, you can receive or make calls over your cell phone almost throughout your entire journey.

Use the platforms located at the ends of each passenger car to make or receive calls without disturbing your neighbors. There are also public telephones on board.

Security equipment

For your security, ONCF scrupulously oversees the presence and operation of all the items of equipment provided: alarms, extinguishers, emergency exits, posting of instructions about on-board security.