Do you have any remarks concerning our service, or any proposals for improvement…?
In addition to the quality survey conducted every 6 months to collect your remarks and suggestions, the ONCF remains at your service 24 hours a day via its commercial personnel in stations and onboard and by means of several channels of communication: the Ketary call centre, customer correspondences…
On our website, use our form (also available in ticket offices in all stations) to share your proposals with us. We will endeavor to integrate them in our quality programme in order to always provide you with a better service.
Is there a problem in station or onboard? Please inform our staff in station or onboard. Maybe, we can bring a solution to you at once.
You can also send your remarks and complaints to the Customer Service in the Administration of Passengers Activity using our online form. This service will examine your request with all the necessary attention and will give it the adequate follow-up. |